Terms & Conditions

Effective date: 13 August 2026

These Terms & Conditions (the “Terms”) constitute a legally binding agreement between you (“you” or “User”) and Stefani Dimitrova, trading as nau studio (“nau”, “I”, “me”, or the “Provider”), in respect of thetimeisnau.com and related online properties (the “Website”), digital products offered via the Website, and professional services supplied by nau.

By accessing the Website, completing a purchase, or instructing nau to commence services, you agree to be bound by these Terms. If you do not agree, you must not use the Website or services.

1. Provider and services

nau is a sole-practitioner studio based in Bulgaria providing professional services to product brands, including without limitation: (a) research and positioning; (b) marketing strategy; and (c) content creation, including series and promotional video production. Services may be delivered remotely or, where agreed, on location within Europe. The Website also publishes essays and may offer digital strategy guides and promotional campaigns.

2. Website use

You may use the Website for lawful informational and professional purposes. You shall not: (a) attempt to interfere with the security, integrity, or availability of the Website; (b) introduce malicious code; (c) scrape, harvest, or systematically extract content without prior written consent, except as permitted by applicable law; or (d) use the Website for any unlawful purpose.

Website content, including essays, is provided for general information only. It does not constitute legal, financial, investment, tax, or other regulated professional advice and should not be relied upon as a substitute for advice tailored to your circumstances.

3. No automatic client relationship

Submission of an enquiry via form or email does not, of itself, create a client relationship or obligation to provide services. A binding engagement arises only upon written acceptance of scope, fees, timeline, and any statement of work or confirmation issued by nau. Until such acceptance, communications are exploratory and non-binding, save for confidentiality obligations set out herein.

Pre-engagement proposals, quotes, and concepts remain confidential and may not be used, disclosed, or commercially exploited without prior written consent.

4. Studio engagements

Where you engage nau for professional services, the following apply unless otherwise agreed in writing:

• Deliverables and package inclusions are as described in the applicable offer or confirmation. Video packages typically comprise a fixed number of series or promotional videos produced by nau (for example, ten (10) videos), either as creator-produced content or as on-location production with you and your team in Europe, as expressly agreed.
• Supporting-content ideas may be provided so that the videos may form part of a broader communications approach. Execution of such supporting content by nau is excluded from the base package unless a separate scope and fee are agreed.
• Research, positioning, and planning materials are advisory tools. nau does not warrant specific commercial outcomes (including sales, reach, engagement, or growth metrics), which depend on factors outside nau’s reasonable control.
• Fees for studio packages are stated exclusive of value-added tax (VAT) unless expressly indicated otherwise. VAT shall be charged where legally required.
• You shall provide, in a timely manner, such information, access, approvals, brand assets, and feedback as are reasonably required for performance. Client delay may result in adjusted timelines.

5. On-location production

Where on-location filming within Europe is agreed, you represent and warrant that: (a) you have authority to permit filming at the relevant premises; and (b) all individuals who will appear on camera have consented (or will consent prior to filming) to being recorded and to use of such recordings for the agreed campaign purposes. Travel and related logistics may be charged separately if not included in the quoted fee. You remain responsible for site health and safety as host, except to the extent nau expressly assumes a specific obligation in writing.

6. Fees, payment, and cancellation

Fees, payment schedules, and revision allowances are as set out in the applicable offer or written confirmation. Digital product prices are as displayed at checkout.

Unless otherwise agreed in writing or required by mandatory law: (a) deposits for studio work are non-refundable once performance has commenced; (b) prepaid fees for unused work may, at nau’s discretion, be applied to a revised scope; and (c) late cancellation of an agreed shoot may result in reasonable charges for costs already incurred, including non-refundable travel.

If nau cancels an agreed shoot for reasons within nau’s control, nau shall either reschedule or refund the unused portion of fees paid specifically for the cancelled element.

7. Digital products

Digital guides are licensed for your internal business or personal professional use only. Upon purchase, delivery will be made by download or electronic transmission as described at checkout. Except where mandatory consumer law provides otherwise, digital products are non-refundable once delivered. You shall not resell, publicly redistribute, or present the materials as your own product without prior written permission.

8. Promotional campaigns

Occasional campaigns (including stickers or complimentary materials via QR code) are offered subject to stated conditions, stock, and eligibility. Availability may change without notice. Such campaigns do not create an ongoing entitlement to supply or worldwide delivery.

9. Intellectual property

9.1 Website. All rights in the Website’s text, design, graphics, logos, images, layouts, and essay content are owned by Stefani Dimitrova / nau or licensed to nau, except where otherwise indicated. You may view and link to public pages for ordinary reference. You may not copy, reproduce, republish, or commercially exploit Website materials without prior written consent, save to the extent permitted by mandatory fair dealing / fair use exceptions.

9.2 Client deliverables. Upon receipt of full payment for an agreed engagement, you are granted a non-exclusive licence to use the deliverables for your brand’s marketing purposes as described in that engagement (including publication of agreed campaign videos). nau retains all rights in underlying methods, templates, know-how, and tools, and may display anonymised or approved work in a portfolio unless otherwise agreed in writing. You warrant that materials you supply (including logos, products, talent releases, music, and similar) do not infringe third-party rights.

9.3 Third-party marks. Third-party names and trademarks referenced on the Website belong to their respective owners and are used for identification or commentary only.

10. Third-party services

The Website may contain links to, or integrate with, third-party websites and services (including payment providers and social platforms). nau is not responsible for their content, availability, or practices. Your use of third-party services is governed solely by their terms and policies.

11. Disclaimer of warranties

To the maximum extent permitted by applicable law, the Website is provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. nau does not warrant that the Website will be uninterrupted, error-free, or free of harmful components.

12. Limitation of liability

To the maximum extent permitted by applicable law, Stefani Dimitrova / nau shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, or business opportunity, arising out of or in connection with the Website or the services, whether in contract, tort (including negligence), or otherwise, even if advised of the possibility of such damages.

Subject to the foregoing and to mandatory law, nau’s aggregate liability arising out of any paid studio engagement shall not exceed the total fees actually paid by you to nau for that specific engagement, unless a separate written agreement expressly provides otherwise.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

13. Privacy

Processing of personal data is described in the Privacy Policy, which forms part of these Terms by reference.

14. Amendments

nau may amend these Terms by publishing an updated version on the Website with a revised effective date. Continued use of the Website after publication constitutes acceptance of the amended Terms. Material changes affecting an active paid engagement shall, where required, be agreed in writing between the parties.

15. Governing law and jurisdiction

These Terms are governed by the laws of the Republic of Bulgaria, without regard to conflict-of-law principles, except where mandatory consumer or other protective rules of your country of residence apply and cannot be derogated from by contract. Subject to such mandatory rights, the courts of Bulgaria shall have non-exclusive jurisdiction over disputes arising out of or in connection with these Terms.

16. Severability

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Contact

For notices under these Terms:
Stefani Dimitrova · nau studio
Email: [email protected]
Telephone: +359 888 32 9667